• Are you a small company that doesn't have a dedicated T & D Department to turn to?
• Are you a mid-sized company who has a small Training staff, yet must also rely on others in the organization to deliver and facilitate training?
• Are you a large company who is running lean and your Training Department staff just doesn't have the time to develop a customized training program from the ground up?
• Are you looking for 'off the shelf' training materials that aren't 'canned' but rather are targeted, personalized, engaging, contemporary, and relevant?

idXReady is the first system designed to integrate

• proven learning models
• validated research based assessments
• individualized personalized participant manuals
• fully scripted leader's guides
• professional PowerPoint embedded with rich video assets
• proven processing activities
• relevant, contemporary content to engage the learner

Seven idXReady-to-go Programs currently available...

• Frontline Management: Leveraging the Strengths of Your Style
• Reducing Team Conflict
• DiSC-Powered Selling
• Capitalizing on Team Talents
• Collaborative Skills for Teams
• Improving Your Listening Skills

Are you curious what idX stands for?

STAR Service is a new, powerful, half day program designed to address the opportunity to improve customer experiences. Service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

Our own semi-custom training program, "Quick Start for Supervisors" was recently updated with even more activities, exercises, and games. What does semi-custom mean? We start with proven content that we've developed and used in a variety of client applications and then modify that training content to be sure that it is targeted and relevant to your training needs. That can mean changing the title of the program, adding your logo and color scheme, and customizing the PowerPoint slides that support it. It can also mean changing wording so that it matches the nomenclature of your organization for example, using the term supervisor, manager, or team leader, depending on which one you use in your organization. Or it could mean emphasizing or de-emphasizing some portions of the training content based on your needs.

Quick Start currently is composed of seven sessions that are designed as half-day modules, so you can decide which ones you would like to implement (and in which order), and since we don't print materials until you order them, you retain the flexibility to make changes that fit your needs.

Organizations like Delta Dental of California, Norcal Mutual Insurance, Nathan Adelson Hospice, PAS Associates, and Comerica Bank have all taken advantage of the versatility that "Quick Start for Supervisors" offers - perhaps it is time you checked it out too!

We've added even more opportunities for you to become Certified DiSC Trainers in 2007. For a full description of this two day training, click here

This year again, we have been recognized as one of the largest distributors of Inscape and Vital Learning training products, and this is our way of saying THANKS TO YOU for helping us grow.

Any Inscape, Vital Learning, PTP Custom or CRKInteractive product orders placed between December 1 and December 31 will receive an additional 10% discount - and that's in addition to existing quantity purchase discounts!

Additionally during December, you will receive a DiSC In-Depth Game (8 card decks) absolutely free (a $100 value) as a thank you with all orders over $1,500.

We offer a wide variety of management and employee development topics in traditional classroom, online, or blended formats.

You may phone your orders to Nancy at 1-800-661-8767, fax 763-473-0083, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or visit our website to learn more about all we offer and take advantage of these additional savings as you plan for 2007!

Keep my words positive as my words become my behaviors.
Keep my behaviors positive as my behaviors become my habits.
Keep my habits positive as my habits become my values.
Keep my values positive as my values become my destiny.
There is no dress rehearsal. This one day is your life!

Each year, we count our blessings because we have a thriving business. In honor of our clients and as part of our thankfulness, we dedicate $1,000. to be divided among different charities recommended by our clients. Many years ago, we started making these donations in lieu of sending out holiday cards as we know that even the most expensive card couldn't adequately express the appreciation we have for our customers. We thought (and we hope you agree) the money could be put to better use if spent on those less fortunate.
This year our donations will be sent to:

• Opportunity Village, a place where training and work exists for the mentally and physically challenged. Here's their website for more information.
• MN Teen Challenge, one of the largest residential drug and alcohol programs for teens and adults from all ethnic, sociological, and religious backgrounds in the state of MN. Please visit their website to learn more.

As our valued client, we thank you. It is our honor to work with each of you, and we look forward to continuing the relationship in 2007!